Terms and Conditions incorporate the basis upon which accommodation reservations are accepted by Providence Park. All registered guests must be a minimum of 18 years of age. All bookings made directly or via participating websites or travel agents are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these terms and conditions on behalf of the guest who will be staying. It is the booker’s responsibility to ensure these terms and conditions are passed onto the person or person’s staying. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any visitors leave rooms by 8pm (20:00) each evening. Please also extend this courtesy to our neighbours when entering and exiting the property.

References to the words ‘Providence Park’, the ‘Park’, ‘Property’, and ‘Space’ are all to be taken to include the business, the staff, management, and the property.

Rates and room availability is subject to change daily. All group rates and room types are quoted based on availability as of the time and date quoted. Additional group terms and conditions are applicable. Quoted rates do not include transport to or from the property or items of a personal nature including but not limited to meals, laundry, telephone/internet, room service and transfers unless otherwise indicated in writing.

For all bookings made under our online pre-payment option, bookings will be subject to payment immediately upon booking. These bookings are non-refundable, non-transferable and dates cannot be amended. During special events or over peak seasons, Providence Park may ask for prepayment or a deposit to secure bookings. Any amendments to our regular booking terms including payment and cancellation will be communicated to the guest at the time of booking and subsequently will be emailed through within a booking confirmation.

All rates sold are in Australian dollars and include Government goods and services tax (GST). Rates are based on occupancy and are sold on a per room, per night basis. Providence Park reserves the right to amend rates that have been displayed at an incorrect value due to human or automatic distribution errors. Special rates for bookings sold for a minimum night’s stay will be void should the booking be changed to a lesser number of nights. The available rate will then revert to the advertised nightly rate at that time.


OFF SEASON PERIOD (1st October to 31st May but not including Easter and Christmas breaks)
Cancellation policy requires any cancellations or amendments be made 48 hours prior to check-in day to avoid penalty. Any cancellations within 48 hours prior to arrival day, or no-show are subject to a) full charge, for a booking of less than 2 nights; b) two (2) full night’s accommodation charge for a multi-night booking over 2 nights. For cancellations and no shows inside 48 hours, where pre-payments were made, all funds will be forfeited.

BUSY PERIODS (1st June to 30th September Plus Easter and Christmas breaks)

During high demand and special event periods extended cancellation policies apply.

Busy period cancellation policy requires any cancellations or amendments be made 7 days prior to check-in day to avoid penalty. Any cancellations between 7 and 2 days prior to arrival day are subject to a) full charge, for a booking of less than 2 nights; b) two (2) full night’s accommodation charge for a multi-night booking over 2 nights. For cancellations and no shows inside 2 days before arrival date, where pre-payments were made, all funds will be forfeited.

When making a reservation, Providence Park reserves the right to acquire the following personal information relating to the future guest and the booker.
– Guest(s) full name(s);
– Contact number;
– Email address;
– A valid credit card number to guarantee the reservation (incl. expiry, ccv and card holder name)
– Booker name & contact number
– Company organisation or government department details

Bookings will only be deemed as guaranteed with a valid credit card, deposit or chargeback authorisation. Confirmations will be provided wherever possible for all bookings outlining our Terms & Conditions. Rates are subject to change if any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking. Bookings which are quoted based on a minimum number of nights will be subject to a rate change should the number of nights decrease. A change of date for existing bookings can be amended free of charge and subject to availability provided it is outside 7 days prior to the date of arrival. Amendments requested inside 7 days prior to arrival, will be subject to a cancellation fee. Providence Park reserves the right to process payment against a guest credit card up to 7 days prior to arrival.

Corporate Rates are valid for those guests travelling for business and paying with a valid business credit card or company chargeback. Government Rates are valid for guests travelling on behalf of the Australian Government and paying with a valid government credit card or government chargeback. The Property reserves the right to request valid corporate or government identification to verify eligibility for corporate/government rates.

A 3rd party credit card authority form or chargeback is a written consent of costs that can be charged back to a nominated credit card or approved company account. Providence Park requires all 3rd party credit card forms and chargebacks to be received in writing prior to arrival. Should no authority be received in writing prior to check out, the registered guest will be held accountable to settle all charges at that time. It is the guest’s responsibility to arrange their own method of payment, be that in the form of a chargeback, an authority form or a purchase order. Should a chargeback not cover ‘all’ charges then the registered guest is required to provide a credit card or bond to guarantee incidentals. Invoicing to a company or agency can only be arranged if an approved credit application has been submitted and approved. Credit applications can take up to 30 days for processing. Payment for all credit holders is strictly 7 days from invoice date. If a company is booking on behalf of an employee, then the company is required to send through either an authority form, purchase order, or email that states the authorised charges associated with that guest. For chargebacks or authority forms that have been received after the guests departure and the guest has subsequently paid their own account on check out, the hotel will not refund and recharge a guest account.

It is the responsibility of the booker to ensure Providence Park’s Terms and Conditions are communicated to the client. If you have booked via a 3rd party website, company or travel agent, it is strongly recommended that you familiarise yourself with the Property’s Terms and Conditions prior to your stay. Any cancellations or amendments to bookings made via a 3rd party website, company or travel agent must be made directly with the affiliate. The 3rd party will then advise Providence Park. Providence Park will not cancel or amend bookings without written notification from the 3rd party booking agent.

Check-in time is from 3pm (15:00). Guests arriving earlier may be granted access prior to 3pm, subject to availability and at the Property’s discretion. Luggage can be stored until the room is ready. The registered guest(s) must complete the guest registration card on arrival and provide a method of payment for the room. The Property requires disclosure of all guest names staying in the room at the time of check in.

Check-out time is prior to 10am (10:00) – late check-out after this time may incur additional fees ($50) up until 12pm (12:00), thereafter an extra night’s charge may apply. Any late check out requests are subject to availability, arranged at the hotel’s discretion and are not guaranteed.

The registered guest is required to provide a credit card pre-authorisation at check-in which provides authority for payment of accommodation and incidentals over the duration of the stay. The pre-authorisation process validates your credit card and provides an imprint of card details. The authorised amount will vary dependent on the card type and length of stay. Authorised amounts will appear as a pending charge on statements for a period of 7-10 business days depending on the guest’s bank or institution and will then disappear. This will not be visible as a charge and refund as it is a hold on funds only.

Valid photo identification (ID) matching the name of the registered guest within the reservation must be presented at time of check-in. ID must be provided for all online bookings and vouchers being redeemed. This is required in order to verify your identity for security purposes and to protect the credit card holder. A valid Australian driver’s license, Australian issued Proof of Age Card or an International Passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified the registered guest. As per our privacy policy, any personal information collected will be securely stored.

Settlement of accounts must be made on check out. Providence Park accepts Visa, MasterCard, cash and EFTPOS payments. All amounts are charged in $AU (Australian Dollars). Credit cards used for payment (including incidentals) must be present on check-out by the cardholder. A credit card transaction fee applies to all reservations paying via credit. Pay-Wave is processed as credit and may incur a surcharge. All bond rooms are subject to a visual inspection of the room on departure prior to refunding the bond. Payments made by cash or EFTPOS (cheque or savings account) will not incur additional fees. Cheques will only be accepted. EFT transfers must be completed a minimum of 3 days prior to arrival for processing. Remittance must be sent to our accounts department to allow prompt allocation of funds. If the EFT transfer has not been cleared prior to your scheduled date of check-in, an alternative form of payment will be required. In the event that a guest fails to pay on request, any amount owing to Providence Park, pursuant to the reservation and accommodation, reserves the right to deny access including to their room and belongings, and ask that they vacate the premises. If a guest departs without settling their account Providence Park reserves the right to charge their card. Should the payment method decline, the staff will attempt contact to seek alternative payment. Should payment not be provided within 24 hours, further (legal) action will then be taken.

Any additional undeclared purchases or delayed charges including food and beverages through late processing or non-disclosure, the hotel reserves the right to charge to the credit card provided on check in.

Whilst Providence Park will attempt to accommodate requests wherever possible, it does not guarantee special requests such as specific room numbers, bedding configurations, floor allocations or views. If an allocated space is no longer available at the time of check-in, for whatever reason, Providence Park will endeavour to provide an alternative substitute room of equal or greater value. Should the Property not be able to provide a room due to circumstances beyond their control, it will refund the booking in full.

Providence Park has car parking. Parking spaces are not allocated or guaranteed and guests agree to enter the car park at their own risk. Providence Park does not accept any responsibility for damages or loss to property or property belonging to a third party within the carpark. In some instances property access has boom gates. In these cases a limit of only one vehicle will be permitted per room key.

Providence Park has Tesla charges on site. Guests are only permitted to charge their EV’s using the Tesla charges. Charging EV’s from any other power source in the park is strictly prohibited and guests will be asked to leave without refund. Charging bays are for charging only and not to be used for general parking. If a vehicle is left charging uneccessarily, the park can apply an additional charge.

Providence Park provides wifi for a fee for in house guests. The Property does not accept any responsibility nor provides any form of compensation for service interruptions or faults beyond its control.

Rooms are sold on a per occupant basis. Charges are applicable for additional occupants. Extra person room rates will be charged daily on a room only basis unless otherwise arranged. Guests will automatically be charged a fee if extra people are deemed to be staying without prior consent. The Property has strict maximum occupancy limits on their rooms.

Providence Park is a non-smoking venue. Smoking is not permitted in any inside areas. Smoking is only permitted in designated smoking zones outside the buildings. A penalty fee of up to $250 will be charged to any guest found to have breached the no smoking rules of the Property.

The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. Providence Park reserves the right to process any additional charges incurred to the credit card provided at check in. The Park also reserves the right to on-charge guests for additional cleaning should one of the following, but not limited to, occur:

– Smoking in the room resulting in smoke residue on furnishings
– Cleaning and/or replacement cost of soiled beds and/or linen
– Vomit

– Excessive rubbish
– Spills or stains to carpet
– Flooding of rooms from negligent activity
– Damage caused by decorations or attachments
– Use of glitter or confetti is not permitted
– The use of cooking equipment in rooms without a kitchen is strictly prohibited!
– Damage or removal of any property belonging to the Park
– Inappropriate use of hotel property resulting in damage

Providence Park may evict a guest or visitors at their discretion at any time should their behaviour or actions be the following (but not limited to); – Inappropriate or offensive behaviour; Intoxication; overcrowding – when the number of persons in the room exceeds the capacity; throwing of objects over balconies or from windows; physical or verbal abuse or assault towards staff, security or other guests; wilful damage to property; any incident for which the police are called onto the premises; any behaviour posing a safety threat to others; ignoring requests to reduce excessive noise (music or other noise).

Guests who are evicted from the Property will be blacklisted and police may be notified.

Rooms are serviced on check-out or every 3 days where a booking is 3 or more days between 10am and 3pm. If there is a ‘do not disturb’ sign on the door up until and past 2pm, no servicing will be provided. Housekeeping are able to supply additional towels and amenities upon request. During room servicing, guests will not be permitted access to their rooms without verified access via their room key. Housekeeping will not service a room should it be deemed excessively messy. Personal items left on beds or cupboards preventing cleaning or making of beds will not be moved by the housekeeping team and may result in a limited servicing of the room. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individuals responsibility to advise management prior to arrival.

Providence Park considers for the purpose of charging a child to be 16 years and under. Children and/or infants sharing a room with their parent or guardian may do so free of charge when: using existing bedding and when not exceeding the maximum occupancy for the given room type. Children and infants may not stay in any room without an accompanying adult. Additional charges will apply if extra beds or linen (including rollaways or sofa beds) are required. These are charged at the extra person rate on a room only basis, unless otherwise stipulated. Providence Park does not permit unaccompanied minors to stay in its rooms for safety reasons. It does not accept any responsibility for injury caused by an unsupervised minor in the room, nor does it provide the service of supervising a minor during their stay. If a registered or non-registered guest is found to be under the age of eighteen (18-years) and is not accompanied by a parent or guardian Providence Park may immediately cancel the booking and the full booking amount will be forfeited. If a person under the age of eighteen (18-years) who is not a registered guest is known to be staying alone in the room without a registered parent or guardian, the full booking fee will subsequently be forfeited by the guests and the guests will be asked to leave.

Whilst care is taken to ensure that photos and description of our facilities and services is accurate, they are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a particular room, we highly recommend speaking to one of our reservation specialists who can assist in your decision making process. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only. Actual rooms occupied may vary in décor and inclusions from those shown in photographs. Providence Park accepts no responsibility for errors made in publications produced by 3rd parties.

Providence Park reserves the right to rename, close or alter the access, name or opening hours of its facilities at any time without prior notification.

In the event that Providence Park has a legitimate cause for concern, or if the guest has not been seen nor been contactable over a period of time, or if the room has been unable to be serviced for more than three (3) consecutive days, the room may be entered by staff to ensure the safety and comfort of the guest is in order.

Providence Park reserves the right to refuse a guest entry to the Property including accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the Property. It is at Management’s discretion to refuse service or entry. Staff and security have the right to refuse service or remove patrons for inappropriate or offensive behaviour.

Management and staff work hard to provide a safe and secure environment. They do everything possible to ensure a secure environment is maintained and ask that our guests do also. Providence Park takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.

Lost property found on the premises is logged and kept in a secure location for a maximum period of three (3) months. Items are then either disposed of or donated. Providence Park accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are disposed of immediately. Claimed items can be collected from reception with valid identification or alternatively staff may arrange postage on behalf of the guest at the guest’s expense. Providence Park accepts no responsibility for items sent via post once the item has been delivered to the local post office.

Commission is payable to registered agents with a valid IATA number only as per the agreed amount at the time of booking. Travel Agents are required to invoice the hotel direct for commission post stay. For pre-paid bookings the full room rate must be paid unless otherwise arranged for nett invoicing. Commission is not eligible for bookings made via a 3rd party website or for bookings made directly between the guest and the hotel. Commission is not payable on ancillary charges including meals. Commission requests must be invoiced in writing within 12 months of the date of stay or they will be considered null and void. Government rates are not commissionable.

In addition to these stated terms and conditions, group bookings are also subject to specific group terms and conditions, which will be issued as part of the enquiry process. These additional terms must be agreed upon before group bookings are confirmed.

At times Providence Park may enter into a written agreement with a company/ organisation with specific negotiated rates. These rates will be honoured for the term of the agreement only and for business travel only, personal stays will not be accepted under contracted rates. If a person or representative of a company or organisation purposely books confidential contracted rates for any purpose other than the arranged, Providence Park reserves the right to terminate the contract immediately.

Providence Park strictly does not permit animals on premises at any time without pre-approval. This is with the exception of registered Service Animals such as guide dogs. Registered Service Animal owners are required to notify staff before arrival and present current evidence of certification including training certification under 12 months.

Emotional support animals are not recognised under discrimination laws and will not be accepted into the Park without prior approval.

Guests who attempt to bring an unapproved animal into the Park will be ordered to leave and will not be provided a refund. Guests with animals who damage property or leave a mess agree to pay for repairs and any cleaning surcharge imposed.

Third party products and/or services are sometimes sold together with accommodation provided by Providence Park. In such circumstances, the third party is entirely responsible for supplying the products or services to the guest. Providence Park is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties. Providence Park does not warrant the accuracy of any information, statements or representations made by third parties.

By staying at Providence Park, you consent and authorise the Property to collect, use and disclose your personal information for the purposes of administering and providing you with services associated with your booking. This consent may be used for the purpose of informing you about offers and promotions which relate to all of the holding company ‘Urban Stays Pty Ltd’ related bodies, corporate or participating properties. Urban Stays Pty Ltd will not disclose any information you have provided to us in confidence or to any person other than a related body corporate or government agency where required by law without your prior written consent.

We do our best to ensure reservation arrangements are satisfactory. However, Providence Park does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Providence Park may evict a guest or visitors at their discretion at any time should their behaviour or actions including, but not limited to, the following;

– Inappropriate or offensive behaviour
– Intoxication
– Overcrowding
– When the number of persons in the room exceeds the room capacity
– Physical or verbal abuse or assault towards staff and Park representatives, security or other guests
– Wilful damage to any property
– Any incident for which the police need to be called onto the premises
– If a licensee barring is initiated or in affect
– Any behaviour posing a safety threat to others
– Ignoring requests to reduce excessive noise (music or other noise)

Guests who are evicted from Providence Park will be blacklisted from all Urban Stays Pty Ltd properties.